Tilehurst Village Surgery

Tilehurst Village Surgery 2024-05-25 Person 0 5 0

I never use the doctors surgery unless I really need too. This year my health has deteriorated massively and it took months to figure out what was wrong with me. In the mean time I’m being slandered for making gp appointments on my app. I was jaundice and placed on standard antibiotics when the doctor herself even stated I should have been on IV’s. I have reason to believe the staff are checking my notes daily as I get random calls asking why have I booked an appointment they haven’t called my friend who has an appointment the same day? So why me ? Oh it’s because I’m using the service a lot this year which of course isn’t something I’m choosing to do. This is disappointing as i am on the brink now of having a mental breakdown. The staff are adding pressure on me when I’m extremely poorly. Please just leave me alone. I’ve worked all my life and paid my national insurance. How would any of those staff members like being treated like that? Or even worse their loved ones.

Please just have empathy for the patients. Please do not keep accessing my notes unless I’ve called or another healthcare provider has asked. You do not need to be checking what I am doing. I only have one appointment booked. If I had 3 I could understand.

Tilehurst Village Surgery 2023-07-25 Person 4 5 0

With the current health issue I have the surgery has been very efficient and from the reception getting me appointments with the nurse and then the doctor to the nurse providing thorough 5 star care I am more than happy.

I’m happy with the service

Tilehurst Village Surgery 2023-03-02 Person 1 5 0

Complete incompetence, rudeness and ignorance all round.

They could (and should) do everything better.

Tilehurst Village Surgery 2021-10-26 Person 1 5 0

All we wanted was a call to explain abnormal test results, it shouldn’t take over 2 weeks for this to happen, and we still haven’t spoken to a doctor about them.

Phoned us

Tilehurst Village Surgery 2021-07-08 Person 1 5 0

Awful receptionists, dismissive, rude and incompetent. Unapologetic for mistakes and ask invasive questions which they have no right to ask without benefit of medical training. The Doctors and Nurses are actually very good if you are fortunate enough to actually get an appointment, sadly, they are completely let down by the worst receptionist team I have ever experienced at a Surgery. Or anywhere for that matter. If possible avoid like the plague.

Train the receptionists in basic communication and listening skills.